Last Updated: January 13, 2026

PortYol Terms & Conditions

1. Introduction

Welcome to PortYol. We provide a B2B e-commerce platform with two primary services: a direct communication gateway for international buyers and Turkish suppliers, and a Sourcing Request service where we act as an intermediary. These Terms & Conditions govern your use of all PortYol platform services. By accessing or using our platform, you agree to be bound by these terms.

2. Platform Usage

You agree to use the PortYol platform only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the platform. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our platform.

3. Buyer & Supplier Responsibilities in Direct Communication

When using our direct communication service, both buyers and suppliers have specific responsibilities. Buyers are responsible for conducting their own due diligence on suppliers and products, negotiating and agreeing to terms of sale directly with suppliers, and complying with all applicable import laws and regulations. Suppliers are responsible for providing accurate and up-to-date information about their company and products, fulfilling orders in a timely and professional manner, and complying with all applicable export laws and regulations.

4. Sourcing Request Service

When you use our Sourcing Request service, PortYol acts as an intermediary to facilitate the transaction. In this capacity, we undertake several responsibilities to ensure a smooth and secure process. These responsibilities include the verification of supplier credentials, taking responsibility for ensuring a timely supplier response to your sourcing requests, providing quality and authenticity guarantees for products sourced through this service, and acting as a mediator to resolve any disputes that may arise between the buyer and supplier.

5. Liability Limitations

PortYol’s liability is limited based on the service used. When you use our direct communication service, PortYol acts as a facilitator and is not a party to any transaction between buyers and suppliers. In this context, we do not guarantee the quality, safety, or legality of products listed on our platform and are not responsible for any disputes that may arise. Our liability is limited to the maximum extent permitted by law.

When you use our Sourcing Request service, our liability is extended to the responsibilities outlined in Section 4 of these Terms & Conditions, and our liability is limited to the value of the transaction facilitated through the Sourcing Request service.

6. Pricing and Service Fees

Certain services on the PortYol platform may be subject to fees. These fees, including any applicable “Service fee,” “Sourcing facilitation fee,” or “Trade coordination fee,” are outlined in our Pricing & Service Fees Policy. By using our services, you agree to the terms of our Pricing & Service Fees Policy.

7. Dispute Handling

In the event of a dispute, the handling process depends on the service used. For disputes arising from direct communication, we encourage both parties to communicate directly to find a resolution. We may, at our discretion, provide assistance in mediating the dispute, but we are not obligated to do so. For disputes arising from transactions facilitated by our Sourcing Request service, PortYol will actively mediate the dispute as outlined in Section 4. Any legal disputes that cannot be resolved through mediation shall be resolved in the courts of Turkey.

8. Intellectual Property

All content included on the platform, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of PortYol or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.

9. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Turkey, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

10. Changes to Terms

We reserve the right, in our sole discretion, to change the Terms under which PortYol is offered. The most current version of the Terms will supersede all previous versions. We encourage you to periodically review the Terms to stay informed of our updates.

11. Contact Us

If you have any questions or comments about these Terms, please contact us at: legal@portyol.com